Resolved after 34 minutes, affecting Monitoring API and Cluster Management API and 1 more, on July 9, 2025.
We've rolled out a fix for this issue, and we are currently monitoring the recovery.
Affected components
Update timeline
- investigating Jul 09, 2025, 02:35 AM UTC
We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- identified Jul 09, 2025, 02:41 AM UTC
We have identified the issue causing elevated error rates. We're currently investigating a fix for this issue.
- monitoring Jul 09, 2025, 02:53 AM UTC
We've rolled out a fix for this issue, and we are currently monitoring the recovery.
- resolved Jul 09, 2025, 03:09 AM UTC
This incident has been resolved.
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