Infobip incident
Global (Europe) - Delays in processing SEEN delivery reports
Resolved after 47 minutes, affecting Global (Europe) and Global (Europe) and 1 more, on August 28, 2026.
The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels
Affected components
Update timeline
- identified Aug 28, 2026, 11:57 AM UTC
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally. Our engineers are actively investigating the issue and working to identify the root cause.
- identified Aug 28, 2026, 12:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2026, 12:45 PM UTC
The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels
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