Global (Europe) - Whitelabel Portal and traffic processing degradation

Update timeline

1. investigating Aug 15, 2026, 03:42 AM UTC

   This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.

2. investigating Aug 15, 2026, 03:56 AM UTC

   Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

3. investigating Aug 15, 2026, 04:27 AM UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

4. investigating Aug 15, 2026, 04:57 AM UTC

   Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

5. investigating Aug 15, 2026, 05:28 AM UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

6. monitoring Aug 15, 2026, 05:38 AM UTC

   A fix has been implemented, and we are monitoring the situation with the impacted services.

7. resolved Aug 15, 2026, 05:52 AM UTC

   The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing services such as Portal, Viber, SMS, and OMNI endpoints may have observed processing delays and interrupted traffic flow.