Infobip incident
Pakistan - Customer Portal service and traffic processing degradation
Resolved after 44 minutes, affecting Pakistan and Pakistan and 1 more, on August 14, 2026.
The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.
Affected components
Update timeline
- investigating Aug 14, 2026, 10:01 AM UTC
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal. Our team is investigating the issue, more details will follow in the next update.
- investigating Aug 14, 2026, 10:23 AM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 10:45 AM UTC
The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.
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