Resolved after 12 minutes, on August 10, 2026.
The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
Update timeline
- investigating Aug 10, 2026, 10:13 AM UTC
We are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next update. Start (UTC): 10 August 2026 10:09
- resolved Aug 10, 2026, 10:26 AM UTC
The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
Your product runs on more than Infobip
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services