Resolved after 34 minutes, affecting Global (Europe) and EU Region-locked and 1 more, on April 28, 2026.
The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.
Affected components
Update timeline
- investigating Apr 28, 2026, 08:19 AM UTC
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
- investigating Apr 28, 2026, 08:24 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 28, 2026, 08:36 AM UTC
A fix has been implemented, and we are monitoring the system to ensure stability.
- resolved Apr 28, 2026, 08:53 AM UTC
The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.
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