Infobip incident
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
Resolved after 2 hours 43 minutes, affecting Global (Europe) and United States, on July 14, 2026.
This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 23:21 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
Affected components
Update timeline
- investigating Jul 14, 2026, 08:55 PM UTC
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
- identified Jul 14, 2026, 10:49 PM UTC
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
- resolved Jul 14, 2026, 11:38 PM UTC
This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 23:21 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
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