Infobip incident
Multiple Locations - Customer Portal Top-up Service Degradation
Resolved after 23 minutes, affecting Global (Europe) and EU Region-locked and 1 more, on May 18, 2026.
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 May 2026 11:14 End (UTC): 18 May 2026 12:21 Impact: Add-Funds page unavailable (error 404 reverted)
Affected components
Update timeline
- investigating May 18, 2026, 12:06 PM UTC
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
- identified May 18, 2026, 12:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 18, 2026, 12:30 PM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 May 2026 11:14 End (UTC): 18 May 2026 12:21 Impact: Add-Funds page unavailable (error 404 reverted)
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