Resolved after 11 minutes, affecting Pakistan and Pakistan and 1 more, on May 12, 2026.
The issue has been successfully resolved, and the service is once again operational. Start (UTC): 12 May 2026 17:09 End (UTC): 12 May 2026 19:04 Impact: Customers in the UAE, South Africa, and Pakistan regions may have experienced delays, missing messages, or errors on SMS, Voice, WhatsApp, and Email services
Affected components
Update timeline
- investigating May 12, 2026, 07:09 PM UTC
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan. Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels. We will continue monitoring the situation closely and will share additional updates as soon as new information becomes available.
- resolved May 12, 2026, 07:21 PM UTC
The issue has been successfully resolved, and the service is once again operational. Start (UTC): 12 May 2026 17:09 End (UTC): 12 May 2026 19:04 Impact: Customers in the UAE, South Africa, and Pakistan regions may have experienced delays, missing messages, or errors on SMS, Voice, WhatsApp, and Email services
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