Infobip incident
Global (Europe) - Viber inbound media messages degradation
Resolved after 16 minutes, affecting Global (Europe), on December 1, 2025.
The incident affecting inbound Viber messages with media has been resolved. Start: 01 December 2025 13:12 UTC End: 01 December 2025 13:54 UTC
Affected components
Update timeline
- investigating Dec 01, 2025, 02:03 PM UTC
We are currently observing a degradation affecting Viber messages with media (MOs with attachments and media links). We are actively investigating the issue.
- identified Dec 01, 2025, 02:11 PM UTC
The issue has been identified as originating on Viber’s side. We are in contact with their engineering team and are closely monitoring the situation while they work on a resolution.
- resolved Dec 01, 2025, 02:20 PM UTC
The incident affecting inbound Viber messages with media has been resolved. Start: 01 December 2025 13:12 UTC End: 01 December 2025 13:54 UTC
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