Resolved after 1 hour 12 minutes, affecting Global (Europe), on December 1, 2025.
The noted incident which affected Viber Inbound messages with media has now been resolved. Start: 01 December 2025 12:49 UTC End: 01 December 2025 14:41 UTC
Affected components
Update timeline
- investigating Dec 01, 2025, 03:10 PM UTC
We are currently verifying a degradation issue affecting Viber messages (MO attachments and media links). Investigations are ongoing as counter measure.
- investigating Dec 01, 2025, 03:12 PM UTC
We are continuing to investigate this issue.
- identified Dec 01, 2025, 03:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 01, 2025, 04:12 PM UTC
We are no longer observing new occurrences of Viber messages (MO attachments and media links). Recent traffic indicates that media messages are being received and processed as expected. We are closely monitoring the situation with the engineering team as they work towards a resolution to ensure that the issue is entirely resolved.
- resolved Dec 01, 2025, 04:22 PM UTC
The noted incident which affected Viber Inbound messages with media has now been resolved. Start: 01 December 2025 12:49 UTC End: 01 December 2025 14:41 UTC
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