Infobip incident
United States - Voice, SIP Trunk, and SMPP Service Degradation
Resolved after 2 hours 23 minutes, affecting United States and United States and 1 more, on December 16, 2025.
This incident has been resolved. Start time (UTC): 16 December 2025 02:04 End time (UTC): 16 December 2025 06:10 Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.
Affected components
Update timeline
- investigating Dec 16, 2025, 04:38 AM UTC
We're currently experiencing degradation in our United States data center. You may experience slowness and issues while using the Voice, SIP Trunk, and SMPP related services. Our dedicated team is currently investigating, and we'll share more information in the next update.
- investigating Dec 16, 2025, 04:41 AM UTC
We are continuing to investigate this issue.
- investigating Dec 16, 2025, 05:22 AM UTC
We are continuing to monitor the situation and collaborating with the internal team to reach a resolution on a fix for this issue. We will keep you posted with any new updates.
- investigating Dec 16, 2025, 06:25 AM UTC
Our engineering team is monitoring the situation to reach a resolution on a fix for this issue. We will keep you posted with any new updates
- resolved Dec 16, 2025, 07:02 AM UTC
This incident has been resolved. Start time (UTC): 16 December 2025 02:04 End time (UTC): 16 December 2025 06:10 Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.
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