Resolved after 45 minutes, affecting Global (Europe), on December 19, 2025.
The issue has been successfully resolved and the service is once again operational. The issue affected specific WhatsApp templates endpoint. Start (UTC): 19 December 12:16 End (UTC): 19 December 13:07 Impact: The endpoint /whatsapp/2/senders/(sender)/templates reverted error 500
Affected components
Update timeline
- investigating Dec 19, 2025, 12:43 PM UTC
We are currently experiencing issues with WhatsApp templates API over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
- resolved Dec 19, 2025, 01:28 PM UTC
The issue has been successfully resolved and the service is once again operational. The issue affected specific WhatsApp templates endpoint. Start (UTC): 19 December 12:16 End (UTC): 19 December 13:07 Impact: The endpoint /whatsapp/2/senders/(sender)/templates reverted error 500
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