Resolved after 8 hours 24 minutes, affecting Indonesia, on December 24, 2025.
The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have observed issues using Broadcasts services and campaigns. Start (UTC): 24 December 10:25 End (UTC): 24 December 19:30 Impact: Broadcast service issues
Affected components
Update timeline
- investigating Dec 24, 2025, 11:35 AM UTC
We are experiencing service degradation affecting email functionality in the Indonesia data center. Some users may notice latency or timeouts when loading email-related content. Our engineering team is investigating the issue, and we will keep you posted with further findings.
- identified Dec 24, 2025, 01:15 PM UTC
Our engineering team has identified the issue and is continuing to investigate. Please note that this degradation currently affects broadcasts only. We will provide further updates as soon as new information becomes available.
- identified Dec 24, 2025, 05:18 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 24, 2025, 07:59 PM UTC
The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have observed issues using Broadcasts services and campaigns. Start (UTC): 24 December 10:25 End (UTC): 24 December 19:30 Impact: Broadcast service issues
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