Infobip incident
Global Europe - WhatsApp Template service degradation
Resolved on December 30, 2025, affecting Global (Europe).
We experienced a degradation in our Global Europe data center that affected WhatsApp Templates functionality, which caused issues when consulting WhatsApp templates During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and 5xx errors while calling the "/whatsapp/2/senders/{sender}/templates" endpoint via API. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational. Start (UTC): 30-12-2025 19:45 End (UTC): 30-12-2025 20:52
Affected components
Update timeline
- resolved Dec 30, 2025, 09:13 PM UTC
We experienced a degradation in our Global Europe data center that affected WhatsApp Templates functionality, which caused issues when consulting WhatsApp templates During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and 5xx errors while calling the "/whatsapp/2/senders/{sender}/templates" endpoint via API. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational. Start (UTC): 30-12-2025 19:45 End (UTC): 30-12-2025 20:52
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