Infobip incident
Global (Europe) - Multiple Channels processing degradation
Resolved after 1 hour 17 minutes, affecting Global (Europe) and Global (Europe) and 1 more, on January 22, 2026.
The issue has been successfully resolved, and the service is once again operational. Messages are now being processed in a timely manner. Start (UTC): 22 January 2026 00:13 End (UTC): 22 January 2026 00:43 Impact: Delays in message processing.
Affected components
Update timeline
- investigating Jan 22, 2026, 02:22 AM UTC
We’re currently experiencing delays in processing RCS, WhatsApp, Viber, and Zalo traffic in our global (Europe) data center. The full scope of the issue is still under investigation, and we’ll provide more details in the next update.
- investigating Jan 22, 2026, 02:25 AM UTC
We are continuing to investigate this issue.
- resolved Jan 22, 2026, 03:39 AM UTC
The issue has been successfully resolved, and the service is once again operational. Messages are now being processed in a timely manner. Start (UTC): 22 January 2026 00:13 End (UTC): 22 January 2026 00:43 Impact: Delays in message processing.
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