Resolved after 51 minutes, affecting Global (Europe) and Global (Europe), on January 27, 2026.
The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them. Start (UTC): 27 January 10:47 End (UTC): 27 January 13:14 Impact: The issue affected Answers and Conversations services that use AI
Affected components
Update timeline
- investigating Jan 27, 2026, 12:27 PM UTC
We are currently experiencing issues with AI assistant service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
- identified Jan 27, 2026, 01:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2026, 01:18 PM UTC
The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them. Start (UTC): 27 January 10:47 End (UTC): 27 January 13:14 Impact: The issue affected Answers and Conversations services that use AI
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