Resolved after 24 minutes, affecting EU Region-locked, on February 20, 2026.
The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session. Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session
Affected components
Update timeline
- investigating Feb 20, 2026, 12:18 PM UTC
We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.
- resolved Feb 20, 2026, 12:43 PM UTC
The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session. Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session
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