Resolved on April 14, 2026, affecting United States and United States and 1 more.
We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also experienced irregularities in sending traffic, delays, and issues in receiving delivery reports. Start (UTC): 14 April 2026 10:14 End (UTC): 14 April 2026 10:24 Impact: During this period, you may have experienced delays in the the processing of Email, SMS, and WhatsApp traffic, and irregularities when accessing the Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Affected components
Update timeline
- resolved Apr 14, 2026, 11:37 AM UTC
We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also experienced irregularities in sending traffic, delays, and issues in receiving delivery reports. Start (UTC): 14 April 2026 10:14 End (UTC): 14 April 2026 10:24 Impact: During this period, you may have experienced delays in the the processing of Email, SMS, and WhatsApp traffic, and irregularities when accessing the Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
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