Infobip incident
Global (Europe) - WhatsApp, RCS and Viber Delivery Reports Degradation
Resolved on April 15, 2026, affecting Brazil and EU Region-locked and 1 more.
We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Affected components
Update timeline
- resolved Apr 15, 2026, 08:24 AM UTC
We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Your product runs on more than Infobip
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services