IDVerse incident
High rate of DFA-flagged applications between approximately 12AM - 3:20AM AEDT
Resolved after 10 hours 48 minutes, affecting 3rd Party Component Services, on November 18, 2025.
This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Affected components
Update timeline
- investigating Nov 18, 2025, 10:31 PM UTC
We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly. Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
- investigating Nov 18, 2025, 10:31 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 10:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 10:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2025, 03:49 AM UTC
This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
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