Resolved after 49 days 22 hours, affecting AI ChatBot (Chat with watsonx) and AI ChatBot (Chat with watsonx), on July 1, 2026.
A fix has been identified, it is currently under review, testing and monitoring. We will be updating once a complete solution has been achieved.
Affected components
AI ChatBot (Chat with watsonx)AI ChatBot (Chat with watsonx)
Update timeline
- identified Jul 01, 2026, 09:09 PM UTC
We are currently investigating internal issues affecting the AI ChatBot. During this time, users may experience delays in responses.
- monitoring Jul 29, 2026, 08:55 PM UTC
A fix has been identified, it is currently under review, testing and monitoring. We will be updating once a complete solution has been achieved.
- resolved Aug 20, 2026, 07:49 PM UTC
This incident has been resolved.
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