HungerRush Outage History
HungerRush is up right nowPingoru has recorded 49 incidents for HungerRush: 7 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Critical September 18, 2026 WorldPay Outage 1h 36m WorldPay Express (heritage Revention), WorldPay Integrated Payments (heritage CRS), WorldPay Core
Started Sep 18, 2026, 10:14 PM UTC· resolved Sep 18, 2026, 11:50 PM UTC
- investigating Sep 18, 2026, 10:14 PM UTC
We are currently investigating an issue with credit card processing payments on WorldPay.
- resolved Sep 18, 2026, 11:50 PM UTC
This incident has been resolved. Payment processing in the POS has been restored.
Major September 7, 2026 Cloudflare Connectivity Issue Affecting Payment Processing 1h 48m WorldPay Express (heritage Revention), WorldPay Integrated Payments (heritage CRS)
Started Sep 07, 2026, 07:10 PM UTC· resolved Sep 07, 2026, 08:59 PM UTC
- identified Sep 07, 2026, 07:10 PM UTC
We have identified an issue related to intermittent Cloudflare connectivity that is causing payment processing errors for some customers attempting to run credit card payments. We are monitoring the situation and will provide updates as more information becomes available.
- identified Sep 07, 2026, 07:13 PM UTC
We have identified an issue related to intermittent Cloudflare connectivity that is causing payment processing errors for some customers attempting to run credit card payments. We are monitoring the situation and will provide updates as more information becomes available.
- identified Sep 07, 2026, 07:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 07, 2026, 08:20 PM UTC
The issue causing payment processing errors related to intermittent Cloudflare connectivity has been mostly resolved. We are continuing to monitor the situation and will provide updates as needed.
- resolved Sep 07, 2026, 08:59 PM UTC
The issue causing payment processing errors related to intermittent Cloudflare connectivity has been resolved. If you continue to experience payment processing issues, please contact support.
Major August 20, 2026 Delivery Zone Configuration Loading Issue 7h 23m Google Maps
Started Aug 20, 2026, 02:03 PM UTC· resolved Aug 20, 2026, 09:26 PM UTC
- identified Aug 20, 2026, 02:03 PM UTC
We are aware of an issue preventing customers from accessing the Delivery Zones configuration page in RM/Hub. Affected pages may become stuck on a loading screen and fail to load. Our engineering team has identified the root cause and a fix is currently in review. We expect this to be resolved today and will update this page once deployed. We apologize for the inconvenience and appreciate your patience.
- monitoring Aug 20, 2026, 05:28 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Aug 20, 2026, 09:26 PM UTC
This incident has been resolved. Customers can now access the Delivery Zones configuration page in RM/Hub normally. Thank you for your patience.
Critical May 13, 2026 Phone Support Service Disruption 1h 18m Phone
Started May 13, 2026, 05:35 PM UTC· resolved May 13, 2026, 06:53 PM UTC
- identified May 13, 2026, 05:35 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- identified May 13, 2026, 05:57 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved May 13, 2026, 06:53 PM UTC
This incident has been resolved.
Minor March 12, 2026 Reporting Timeouts & Errors 5h 15m Management Console
Started Mar 12, 2026, 09:56 PM UTC· resolved Mar 13, 2026, 03:12 AM UTC
- monitoring Mar 12, 2026, 09:56 PM UTC
We are actively monitoring an issue with Reports experiencing timeouts and errors. This is not isolated to a single report. Dashboard data in RM is also impacted. A 3rd party partner has acknowledged the service degradation and is actively remediating. We are seeing intermittent recovery with some regression. We will continue to monitor and provide updates as the situation develops.
- resolved Mar 13, 2026, 03:12 AM UTC
Systems have stabilized and Reporting is operating at normal levels. Dashboard data in RM has also recovered. If you continue to experience any issues, please reach out to support. Thank you for your patience.
Major March 3, 2026 Worldpay Funding Delays 6h 11m WorldPay Express (heritage Revention), WorldPay Integrated Payments (heritage CRS), WorldPay Core
Started Mar 03, 2026, 03:57 PM UTC· resolved Mar 03, 2026, 10:08 PM UTC
- monitoring Mar 03, 2026, 03:57 PM UTC
Platform Affected: ACH Processing - Settlement/Funding Issue: Worldpay is aware of an issue at the Federal Reserve that is delaying the expected delivery of funds for some merchants. Worldpay's technical teams are engaged with the Federal Reserve and are working to understand next steps. Status: Initial Impact: There is a potential for delayed funding. Actions Taken to Restore Service: Worldpay technical teams are continuing to reach out to the Federal Reserve for updates. All Worldpay systems are operating normally.
- resolved Mar 03, 2026, 10:08 PM UTC
Platform Affected: ACH Processing - Settlement/Funding Issue: There was a third-party issue which may have caused a delay in the delivery of funding for transactions processed on 02-Mar-2026. Status: Final Impact: The Federal Reserve has confirmed that all outstanding files have been processed. Funding may be received at different times depending on the specific banking partner's processing schedule. Actions Taken to Restore Service: The Federal Reserve has resolved an internal issue to restore service and have processed all delayed files. All files were successfully submitted by Worldpay before their cutoff times. Worldpay will continue to monitor the environment for stability. Incident Resolved: 2026-03-03 19:42:00 UTC | 2026-03-03 14:42:00 EST
Critical November 18, 2025 Cloudflare Outage 4h 29m Online Ordering, DoorDash, Management Console
Started Nov 18, 2025, 01:35 PM UTC· resolved Nov 18, 2025, 06:05 PM UTC
- investigating Nov 18, 2025, 01:35 PM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 01:40 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:05 PM UTC
We are currently experiencing service disruptions due to an ongoing outage at Cloudflare, a leading provider of global infrastructure and security services that powers roughly 20% of the internet. This outage is impacting many organizations including ours. As a result, some of our services may be unavailable or degraded. We are actively monitoring the situation and will provide updates as Cloudflare works to resolve the issue.
- monitoring Nov 18, 2025, 03:35 PM UTC
Cloudflare has begun restoration and we are seeing some services begin to be operational. However, we expect some intermittent disruptions and will continue to monitor.
- monitoring Nov 18, 2025, 05:10 PM UTC
Service has been restored, although we do still see elevated error rates. We will continue to monitor until service is fully restored.
- resolved Nov 18, 2025, 06:05 PM UTC
All services have been fully restored.
Notice October 21, 2025 HungerRush Integrations –
Started Oct 21, 2025, 02:00 AM UTC· resolved Oct 21, 2025, 02:00 AM UTC
- resolved Oct 21, 2025, 02:00 AM UTC
The AWS Outage affected one of our 3rd party providers whom while working on their own recovery caused an outage in our integrations rails. We deployed a hotfix to mitigate this 3rd party's outage.
Major October 20, 2025 HungerRush Credit Card Readers 1d 22h WorldPay Express (heritage Revention), WorldPay Integrated Payments (heritage CRS), HungerRush POS Hardware
Started Oct 20, 2025, 04:50 PM UTC· resolved Oct 22, 2025, 03:05 PM UTC
- investigating Oct 20, 2025, 04:50 PM UTC
We are currently investigating reports of credit card readers not processing transactions. This may prevent some customers from completing payments at the point of sale. Initial findings indicate that restarting the card reader resolves the issue in many cases, though some locations may require additional troubleshooting. Our teams are actively investigating the cause and working to ensure a full and stable resolution.
- investigating Oct 20, 2025, 04:50 PM UTC
We are currently investigating reports of credit card readers not processing transactions. This may prevent some customers from completing payments at the point of sale. Initial findings indicate that restarting the card reader resolves the issue in many cases, though some locations may require additional troubleshooting. Our teams are actively investigating the cause and working to ensure a full and stable resolution.
- identified Oct 21, 2025, 02:57 PM UTC
We have confirmed an issue affecting Verifone credit card readers following a recent Windows update. Some locations may see errors such as “Datacap Configuration Not Found or Incorrect” or “Transaction Not Complete - NAK error from PIN Pad.” Our teams are working closely with partners to restore normal processing. In many cases, restarting the reader may provide a fix. If your card readers remain offline or display errors, please contact HungerRush Support for assistance. We will continue to provide updates as more information becomes available.
- resolved Oct 22, 2025, 03:05 PM UTC
The issue affecting some Verifone credit card readers has been resolved. Datacap has confirmed the issue was caused by a recent Windows update that affected Verifone device drivers. Some systems displayed errors such as “Datacap Configuration Not Found or Incorrect” or “Transaction Not Complete - NAK error from PIN Pad.” Functionality has been restored, and no further incidents have been reported. All systems are operating normally, and this incident is now considered resolved.
Minor October 20, 2025 HungerRush Customer Support Phone Lines 14h 25m Phone
Started Oct 20, 2025, 11:59 AM UTC· resolved Oct 21, 2025, 02:24 AM UTC
- identified Oct 20, 2025, 11:59 AM UTC
We are currently experiencing an outage impacting our phone system due to an ongoing service disruption with our providers. While the IVR is operational, callers may hear a message indicating that no agents are available or experience long call queue times. Customers can continue to reach Support through ticket submission via the Support Portal at Support.HungerRush.com We will provide updates here as soon as more information is available.
- identified Oct 20, 2025, 12:36 PM UTC
Phone services are beginning to recover, and inbound calls are connecting successfully. We are continuing to monitor system stability as our providers complete recovery efforts. Thank you for your patience while we confirm full restoration. Customers can continue to reach Support through ticket submission via the Support Portal at Support.HungerRush.com
- monitoring Oct 20, 2025, 03:19 PM UTC
Phone Support Services are currently operational, and calls are connecting successfully. We continue to monitor system performance as stability improves following earlier disruptions related to our upstream provider. Customers may continue to reach Support through phone or the Support Portal at Support.HungerRush.com.
- resolved Oct 21, 2025, 02:24 AM UTC
Phone services have been fully restored and are operating normally. Agents are able to assist, and calls are routing successfully. No further impact has been observed, and the issue is now considered resolved. We appreciate your patience while we worked through this disruption.
Major September 17, 2025 HungerRush POS Crashing with Inbound Calls to CallerID 3h 11m Loyalty
Started Sep 17, 2025, 05:21 PM UTC· resolved Sep 17, 2025, 08:33 PM UTC
- monitoring Sep 17, 2025, 05:21 PM UTC
We have identified an issue with the HungerRush POS crashing on the CallerID Screen when an inbound call is received. This is related to updates to our loyalty system. A fix has been introduced and the issue should no longer be occurring. The fix should be rolled out automatically to all affected customers but if you are noticing issues please reach out to our Support Team.
- resolved Sep 17, 2025, 08:33 PM UTC
The fix for the HungerRush POS crashing has been successfully implemented. If you are still having any issues, please reach out to our customer support team at 281-971-2500
Notice September 8, 2025 DoorDash Integration Disruption –
Started Sep 08, 2025, 10:00 PM UTC· resolved Sep 08, 2025, 10:00 PM UTC
- resolved Sep 08, 2025, 10:00 PM UTC
Impact: During this period, some orders from DoorDash were not processed successfully. DoorDash temporarily deactivated HungerRush-connected stores in 15-minute intervals as a safeguard, which meant stores were unable to receive new DoorDash orders while deactivated. Root Cause: A HungerRush infrastructure change caused HungerRush to rate limit too aggressively under high order volume which in turn caused DoorDash to suspend order flow temporarily. Resolution: Engineering identified the mismatch and corrected the configuration in less than 90 minutes. Additional safeguards and monitoring have been implemented to prevent this type of issue from recurring.
Major May 14, 2025 Drive Order Creation and Fulfillment 50m DoorDash
Started May 14, 2025, 09:12 PM UTC· resolved May 14, 2025, 10:03 PM UTC
- identified May 14, 2025, 09:12 PM UTC
DoorDash has detected an issue with Order Creation and Fulfillment. DoorDash has identified the issue and are working on mitigating.
- monitoring May 14, 2025, 09:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 10:03 PM UTC
This incident has been resolved.
Major March 31, 2025 Intermittent Telephony Incident 1h 30m Phone
Started Mar 31, 2025, 04:43 PM UTC· resolved Mar 31, 2025, 06:14 PM UTC
- identified Mar 31, 2025, 04:43 PM UTC
We have confirmed an issue with our telephony provider causing calls to drop. We are working with that provider and will post further information soon. In the meantime, please submit a ticket via our webform (https://support.menufy.com/hc/en-us/requests/new?ticket_form_id=15593323234189).
- resolved Mar 31, 2025, 06:14 PM UTC
We are happy to report that the impact to the telephony product has been resolved working with our partner provider and all calls should be connecting as expcted at this time. Thank you for your patience during our investigation.
Critical January 30, 2025 HungerRush360 (aka HUB) is currently down 8m Management Console
Started Jan 30, 2025, 09:04 PM UTC· resolved Jan 30, 2025, 09:12 PM UTC
- investigating Jan 30, 2025, 09:04 PM UTC
We are currently investigating this issue
- resolved Jan 30, 2025, 09:12 PM UTC
This incident has been resolved.
Minor January 15, 2025 HROO Admin Portal Runtime Error 1d Online Ordering
Started Jan 15, 2025, 10:01 PM UTC· resolved Jan 16, 2025, 10:11 PM UTC
- investigating Jan 15, 2025, 10:01 PM UTC
We are currently investigating a Runtime Error appearing on the Admin screen of online ordering portal for some users.
- monitoring Jan 15, 2025, 10:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 16, 2025, 10:11 PM UTC
This incident has been resolved.
Critical December 29, 2024 WorldPay Outage 1h 15m WorldPay Express (heritage Revention), WorldPay Integrated Payments (heritage CRS)
Started Dec 29, 2024, 04:33 PM UTC· resolved Dec 29, 2024, 05:48 PM UTC
- identified Dec 29, 2024, 04:33 PM UTC
We are currently investigating an issue with credit card processing payments on WorldPay.
- monitoring Dec 29, 2024, 05:14 PM UTC
WorldPay has implemented a fix for the credit card processing issue. We are monitoring to make sure there are no other issues.
- resolved Dec 29, 2024, 05:48 PM UTC
The WorldPay outage has been resolved. All credit card processing should function as normal. Thank you for your patience.
Notice December 11, 2024 HungerRush Restaurant Management Inaccessible –
Started Dec 11, 2024, 06:00 PM UTC· resolved Dec 11, 2024, 06:00 PM UTC
- resolved Dec 11, 2024, 06:00 PM UTC
We are aware of an issue that affected HungerRush services including 3rd party integrations, Honeycomb Loyalty, Reporting Data Sync, and Restaurant Management. The issue has been identified and should be resolved. If you are still encountering any issues, please reach out to our customer support team at 281–971-2500.