Resolved on September 8, 2025.
Impact: During this period, some orders from DoorDash were not processed successfully. DoorDash temporarily deactivated HungerRush-connected stores in 15-minute intervals as a safeguard, which meant stores were unable to receive new DoorDash orders while deactivated. Root Cause: A HungerRush infrastructure change caused HungerRush to rate limit too aggressively under high order volume which in turn caused DoorDash to suspend order flow temporarily. Resolution: Engineering identified the mismatch and corrected the configuration in less than 90 minutes. Additional safeguards and monitoring have been implemented to prevent this type of issue from recurring.
Update timeline
- resolved Sep 08, 2025, 10:00 PM UTC
Impact: During this period, some orders from DoorDash were not processed successfully. DoorDash temporarily deactivated HungerRush-connected stores in 15-minute intervals as a safeguard, which meant stores were unable to receive new DoorDash orders while deactivated. Root Cause: A HungerRush infrastructure change caused HungerRush to rate limit too aggressively under high order volume which in turn caused DoorDash to suspend order flow temporarily. Resolution: Engineering identified the mismatch and corrected the configuration in less than 90 minutes. Additional safeguards and monitoring have been implemented to prevent this type of issue from recurring.
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