Resolved after 1 hour 18 minutes, affecting Phone, on May 13, 2026.
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
Affected components
Update timeline
- identified May 13, 2026, 05:35 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- identified May 13, 2026, 05:57 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved May 13, 2026, 06:53 PM UTC
This incident has been resolved.
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