HRS incident

1 - Investigating - HRS service notification

Resolved after 5 hours 1 minute, affecting Connect and Corporate Booking Portal and 1 more, on July 21, 2026.

resolved Jul 21, 2026, 04:30 PM UTC

Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations

Started
Jul 21, 2026, 11:28 AM UTC
Resolved
Jul 21, 2026, 04:30 PM UTC
Duration
5h 1m
Detected by Pingoru
Jul 21, 2026, 11:28 AM UTC

Affected components

ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport

Update timeline

  1. investigating Jul 21, 2026, 11:28 AM UTC

    Dear Customer, We are investigating a degradation of our services and are working with the highest priority to determine the impact and restore full service. Please accept our sincere apologies for the inconvenience caused, and thank you for your understanding. HRS Product Operations

  2. resolved Jul 21, 2026, 04:30 PM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations

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