HelpDocs incident

Incorrect updated dates and stale statuses

Resolved after 49 minutes, affecting API and Custom Domains and 1 more, on July 8, 2026.

monitoring Jul 08, 2026, 09:15 AM UTC

Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.

Started
Jul 08, 2026, 08:45 AM UTC
Resolved
Jul 08, 2026, 09:35 AM UTC
Duration
49m
Detected by Pingoru
Jul 08, 2026, 08:45 AM UTC

Affected components

APICustom DomainsHelpDocs SubdomainsLighthouse EmbedRealtime Search

Update timeline

  1. identified Jul 08, 2026, 08:44 AM UTC

    A subset of accounts is showing an incorrect updated time and stale status for articles. We have identified the issue and are working on a resolution

  2. identified Jul 08, 2026, 08:45 AM UTC

    Article stale statuses and updated dates in the dashboard are fully restored. We are working to restore user-facing updated dates.

  3. monitoring Jul 08, 2026, 09:15 AM UTC

    Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.

  4. resolved Jul 08, 2026, 09:35 AM UTC

    Issue is fully resolved on all affected accounts

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