Resolved after 34 minutes, affecting API, on August 27, 2026.
Fix is deployed and propagated, p99 response times and error rates have returned to baseline. Continuing to monitor.
Affected components
API
Update timeline
- investigating Aug 27, 2026, 04:30 PM UTC
A small subset of accounts are receiving increased error rates and degraded response times across the API
- identified Aug 27, 2026, 04:41 PM UTC
We've identified the issued and are preparing a fix
- monitoring Aug 27, 2026, 05:05 PM UTC
Fix is deployed and propagated, p99 response times and error rates have returned to baseline. Continuing to monitor.
- resolved Aug 27, 2026, 05:16 PM UTC
This incident is now resolved
Your product runs on more than HelpDocs
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.