HelpDocs Outage History

Pingoru has recorded 6 incidents for HelpDocs: 4 in the last 12 months and 1 in the last 90 days.

6incidents recorded

4last 12 months

1last 90 days

24 minutestypical duration

Incidents, newest first

Minor August 27, 2026 Degraded response times 34m API

Started Aug 27, 2026, 04:41 PM UTC· resolved Aug 27, 2026, 05:16 PM UTC

investigating Aug 27, 2026, 04:30 PM UTC

A small subset of accounts are receiving increased error rates and degraded response times across the API
identified Aug 27, 2026, 04:41 PM UTC

We've identified the issued and are preparing a fix
monitoring Aug 27, 2026, 05:05 PM UTC

Fix is deployed and propagated, p99 response times and error rates have returned to baseline. Continuing to monitor.
resolved Aug 27, 2026, 05:16 PM UTC

This incident is now resolved

Minor July 8, 2026 Incorrect updated dates and stale statuses 49m API, Custom Domains, HelpDocs Subdomains, Lighthouse Embed and 1 more

Started Jul 08, 2026, 08:45 AM UTC· resolved Jul 08, 2026, 09:35 AM UTC

identified Jul 08, 2026, 08:44 AM UTC

A subset of accounts is showing an incorrect updated time and stale status for articles. We have identified the issue and are working on a resolution
identified Jul 08, 2026, 08:45 AM UTC

Article stale statuses and updated dates in the dashboard are fully restored. We are working to restore user-facing updated dates.
monitoring Jul 08, 2026, 09:15 AM UTC

Frontend article updated dates are now restored for all affected accounts. We are monitoring the situation to ensure there is no regression.
resolved Jul 08, 2026, 09:35 AM UTC

Issue is fully resolved on all affected accounts

Minor June 4, 2026 Ask AI not returning search results on some accounts 7m Custom Domains, HelpDocs Subdomains, Lighthouse Embed

Started Jun 04, 2026, 10:42 AM UTC· resolved Jun 04, 2026, 10:50 AM UTC

identified Jun 04, 2026, 10:42 AM UTC

Ask AI is currently returning "Could not search" type errors on some accounts. We're expecting a fix for this to ship imminently.
resolved Jun 04, 2026, 10:50 AM UTC

We're now seeing Ask AI performance return to baseline across all accounts.

Started Jan 09, 2026, 05:41 PM UTC· resolved Jan 09, 2026, 05:46 PM UTC

investigating Jan 09, 2026, 05:40 PM UTC

We're investigating an issue with the monitoring of our marketing site. The site continues to be active despite the erroneous downtime warning.
monitoring Jan 09, 2026, 05:46 PM UTC

We have pushed a fix and are monitoring the situation.
resolved Jan 09, 2026, 05:46 PM UTC

The monitoring situation is now resolved.

Major October 20, 2025 Main marketing site page down 2h 26m Marketing Site

Started Oct 20, 2025, 04:20 PM UTC· resolved Oct 20, 2025, 06:47 PM UTC

investigating Oct 20, 2025, 04:20 PM UTC

A few of our pages on helpdocs.io are down due to the AWS outage that's affecting our marketing site hosting provider. Please head to helpdocs.io/signup directly to sign up for an account. Hosted knowledge bases remain unaffected by this outage.
investigating Oct 20, 2025, 05:07 PM UTC

Our main marketing site page is back up (helpdocs.io), but the signup page is now down. Please bear with us as we communicate with our marketing site hosting provider.
investigating Oct 20, 2025, 05:12 PM UTC

Our main marketing site pages are now back up, including the signup page. Our knowledge base hosting remains unaffected.
monitoring Oct 20, 2025, 06:46 PM UTC

Marketing site pages appear to be back to normal now. Hosted knowledge bases remain unaffected.
resolved Oct 20, 2025, 06:47 PM UTC

The marketing site issues are now resolved

Minor June 12, 2025 File management 2h 22m

Started Jun 12, 2025, 07:18 PM UTC· resolved Jun 12, 2025, 09:41 PM UTC

identified Jun 12, 2025, 07:18 PM UTC

There's an issue with Google Cloud affecting images and file management. We're monitoring the situation.
monitoring Jun 12, 2025, 08:01 PM UTC

Service is restored for most users. We're monitoring for any remaining issues.
resolved Jun 12, 2025, 09:41 PM UTC

Image and file management services are back to normal 🎉