Resolved after 1 hour 20 minutes, affecting Phone Escalations and SMS Escalations, on July 22, 2026.
The inbound calling issue has been resolved. Calls are now completing as expected. We’ll continue to monitor the service.
Affected components
Update timeline
- investigating Jul 22, 2026, 10:04 PM UTC
We are currently investigating an issue affecting the Notify inbound calling. Some calls may not connect to our inbound call servers. Our team is actively working on a resolution and we will post updates here as we learn more.
- identified Jul 22, 2026, 10:37 PM UTC
The inbound calling issue was caused by a faulty call server. After removing the server from rotation, calls are completing as expected.
- resolved Jul 22, 2026, 11:24 PM UTC
The inbound calling issue has been resolved. Calls are now completing as expected. We’ll continue to monitor the service.
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