Resolved after 19 hours 37 minutes, affecting Phone Escalations and Inbound Dialing and 1 more, on August 6, 2026.
The carrier has restored the affected network circuit. We will continue to monitor the service to ensure stability.
Affected components
Update timeline
- identified Aug 06, 2026, 06:15 AM UTC
We are currently experiencing network issues related to an upstream carrier. As a result, some phone calls may fail to connect or complete as expected. We are working with the carrier to resolve the issue and will provide updates as more information becomes available.
- monitoring Aug 06, 2026, 08:14 AM UTC
We have implemented a workaround, and calls are now processing as expected. We will continue to monitor the situation while the carrier works toward a permanent resolution.
- monitoring Aug 07, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 01:53 AM UTC
The carrier has restored the affected network circuit. We will continue to monitor the service to ensure stability.
Your product runs on more than HelloSpoke
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services