HelloID incident

We're currently experiencing issues with HelloID

Resolved after 1 hour 33 minutes, affecting Provisioning and Provisioning and 1 more, on November 12, 2025.

identified Nov 12, 2025, 01:03 PM UTC

The issue has been identified and a fix has been implemented

Started
Nov 12, 2025, 12:50 PM UTC
Resolved
Nov 12, 2025, 02:24 PM UTC
Duration
1h 33m
Detected by Pingoru
Nov 12, 2025, 12:50 PM UTC

Affected components

ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management

Update timeline

  1. investigating Nov 12, 2025, 12:50 PM UTC

    At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

  2. identified Nov 12, 2025, 01:03 PM UTC

    The issue has been identified and a fix has been implemented

  3. resolved Nov 12, 2025, 02:24 PM UTC

    The issue has been resolved, we'll keep monitoring the situation.

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