HelloID incident
Issue causing HelloID evaluation and enforcement errors
Notice Vendor's status page →
Resolved after 1 day 20 hours, affecting Provisioning and Provisioning and 1 more, on December 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
ProvisioningProvisioningProvisioning
Update timeline
- identified Dec 10, 2025, 12:01 PM UTC
We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.
- identified Dec 10, 2025, 12:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 11, 2025, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 08:01 AM UTC
The issue has been resolved, we'll keep monitoring the situation.
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