HelloID incident
Limited action processing via HelloID on-premise agent
Resolved after 6 hours 7 minutes, affecting Provisioning and Provisioning, on February 20, 2026.
A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Feb 20, 2026, 09:04 AM UTC
We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.
- monitoring Feb 20, 2026, 09:44 AM UTC
A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.
- resolved Feb 20, 2026, 03:11 PM UTC
This incident has been resolved.
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