HelloID incident
Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com
Resolved after 2 days 4 hours, affecting Provisioning and Service Automation and 1 more, on February 24, 2026.
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
Affected components
Update timeline
- investigating Feb 24, 2026, 09:06 AM UTC
We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.
- monitoring Feb 26, 2026, 08:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2026, 01:32 PM UTC
After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.
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