HelloID incident

Phase-out of task data sources

Resolved after 21 days 2 hours, affecting Service Automation and Service Automation, on January 14, 2025.

monitoring Jan 14, 2025, 11:12 AM UTC

The phase-out of task data sources will be rolled out in stages following the 2025.01 release. Each tenant will receive one HelloID incident notification specifying which resources have been updated to indicate that the migration has been completed. Once all tenants have been migrated, this status message will be closed. The new PowerShell data sources will run on the local Service Automation Agent. Please ensure that it is active and has the appropriate permissions. For testing purposes, you may execute some migrated resources and verify the output to ensure it meets the expected results.

Started
Jan 14, 2025, 11:12 AM UTC
Resolved
Feb 04, 2025, 01:13 PM UTC
Duration
21d 2h
Detected by Pingoru
Jan 14, 2025, 11:12 AM UTC

Affected components

Service AutomationService Automation

Update timeline

  1. monitoring Jan 14, 2025, 11:12 AM UTC

    The phase-out of task data sources will be rolled out in stages following the 2025.01 release. Each tenant will receive one HelloID incident notification specifying which resources have been updated to indicate that the migration has been completed. Once all tenants have been migrated, this status message will be closed. The new PowerShell data sources will run on the local Service Automation Agent. Please ensure that it is active and has the appropriate permissions. For testing purposes, you may execute some migrated resources and verify the output to ensure it meets the expected results.

  2. resolved Feb 04, 2025, 01:13 PM UTC

    All migrations have been executed.

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