HelloID incident
HelloID applications not installable from Google Play store
Resolved after 3 hours 26 minutes, affecting Access Management and Access Management, on February 14, 2025.
Due to a temporary issue, HelloID applications, including the HelloID authenticator, are currently unavailable for download and installation from the Google Play Store. Rest assured, we are actively working to resolve this matter as quickly as possible. Please note that any HelloID applications already installed on your devices will continue to function without interruption. Thank you for your understanding and patience.
Affected components
Update timeline
- identified Feb 14, 2025, 01:41 PM UTC
Due to a temporary issue, HelloID applications, including the HelloID authenticator, are currently unavailable for download and installation from the Google Play Store. Rest assured, we are actively working to resolve this matter as quickly as possible. Please note that any HelloID applications already installed on your devices will continue to function without interruption. Thank you for your understanding and patience.
- resolved Feb 14, 2025, 05:08 PM UTC
This incident has been resolved.
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