Resolved after 7 days 23 hours, affecting Helium Mobile Wi-Fi Hotspots and Brownfield Wi-Fi Hotspots, on November 15, 2025.
The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.
Affected components
Update timeline
- investigating Nov 15, 2025, 12:57 AM UTC
We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.
- identified Nov 15, 2025, 05:54 PM UTC
The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.
- resolved Nov 23, 2025, 12:01 AM UTC
The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.
Your product runs on more than Helium
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services