Resolved after 17 hours 43 minutes, affecting Helium Mobile Wi-Fi Hotspots and Brownfield Wi-Fi Hotspots and 1 more, on September 18, 2026.
The carrier partner has resolved the issue. We continue to monitor metrics.
Affected components
Helium Mobile Wi-Fi HotspotsBrownfield Wi-Fi HotspotsRadiator
Update timeline
- investigating Sep 18, 2026, 09:20 PM UTC
The network is experiencing an abnormally high reject rate from one of our carrier partners. We are actively working with them to resolve it.
- monitoring Sep 18, 2026, 09:37 PM UTC
The carrier partner has resolved the issue. We continue to monitor metrics.
- resolved Sep 19, 2026, 03:04 PM UTC
This incident has been resolved.
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