Helium incident

World Explorer Degraded Service

Resolved after 1 hour 57 minutes, affecting World Explorer, on January 27, 2026.

identified Jan 27, 2026, 05:57 PM UTC

An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

Started
Jan 27, 2026, 05:57 PM UTC
Resolved
Jan 27, 2026, 07:54 PM UTC
Duration
1h 57m
Detected by Pingoru
Jan 27, 2026, 05:57 PM UTC

Affected components

World Explorer

Update timeline

  1. identified Jan 27, 2026, 05:57 PM UTC

    An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

  2. resolved Jan 27, 2026, 07:54 PM UTC

    This incident has been resolved.

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