Resolved after 38 days 20 hours, affecting Helium Mobile Wi-Fi Hotspots, on August 29, 2025.
A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.
Affected components
Update timeline
- identified Aug 29, 2025, 10:11 PM UTC
Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.
- monitoring Sep 03, 2025, 01:47 PM UTC
A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.
- resolved Oct 07, 2025, 07:04 PM UTC
This incident has been resolved.
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