Harvey Outage History
Harvey is up right nowPingoru has recorded 24 incidents for Harvey: 23 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 4 of 720 (1%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 577 (0%) |
Incidents, newest first
Minor August 14, 2026 AU region Platform unavailable 20m Assistant - AU, Microsoft Add-ins - AU, Vault - AU
Started Aug 14, 2026, 05:44 AM UTC· resolved Aug 14, 2026, 06:04 AM UTC
- investigating Aug 14, 2026, 05:44 AM UTC
We are currently investigating reports of an issue affecting the AU region. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- monitoring Aug 14, 2026, 05:56 AM UTC
The issue affecting issue affecting the AU region access has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary.
- resolved Aug 14, 2026, 06:04 AM UTC
The issue affecting he AU region access has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary.
Minor June 8, 2026 Login and Verification Issues – All Instances 12m
Started Jun 08, 2026, 08:25 AM UTC· resolved Jun 08, 2026, 08:37 AM UTC
- investigating Jun 08, 2026, 08:25 AM UTC
We are currently investigating reports of an issue affecting login and verification across all Harvey instances. Our team is working to identify the root cause and will provide updates as soon as we have more information.
- resolved Jun 08, 2026, 08:37 AM UTC
The issue affecting login and verification across all Harvey instances has been resolved.
Minor June 3, 2026 AU Region - File Uploads & Semantic Search Degraded 4h 14m Assistant - AU, Microsoft Add-ins - AU, Vault - AU
Started Jun 03, 2026, 01:56 AM UTC· resolved Jun 03, 2026, 06:11 AM UTC
- investigating Jun 03, 2026, 01:56 AM UTC
We are currently investigating an issue affecting file uploads and semantic search in the AU region. Uploading new documents and search queries relying on embeddings are impacted. Our team is actively working to restore full service and will provide updates as soon as possible.
- identified Jun 03, 2026, 03:44 AM UTC
The issue affecting file uploads and semantic search in the AU region has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress.
- resolved Jun 03, 2026, 06:11 AM UTC
The issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience.
Minor May 19, 2026 EU Instance Downtime for Data Migration 38m Microsoft Add-ins - EU, Vault - EU, Assistant - EU
Started May 19, 2026, 10:45 PM UTC· resolved May 19, 2026, 11:24 PM UTC
- investigating May 19, 2026, 10:45 PM UTC
We are doing a quick data migration process at midnight which will cause less than five minutes of downtime on the platform. We appreciate your patience.
- resolved May 19, 2026, 11:24 PM UTC
The data migration process is complete. All systems are now operational. Thank you for your patience.
Minor April 21, 2026 Degraded Performance in Harvey 4m Assistant - US, Vault - US, Microsoft Add-ins - US
Started Apr 21, 2026, 05:57 PM UTC· resolved Apr 21, 2026, 06:01 PM UTC
- investigating Apr 21, 2026, 05:57 PM UTC
We are currently investigating reports of intermittent performance degradation. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- resolved Apr 21, 2026, 06:01 PM UTC
The issue causing degraded performance has been fully resolved. All systems are now operational. Thank you for your patience.
Minor April 16, 2026 Vault Review Tables Stuck on Generating 1h 22m Vault - US
Started Apr 16, 2026, 11:19 PM UTC· resolved Apr 17, 2026, 12:42 AM UTC
- investigating Apr 16, 2026, 11:19 PM UTC
We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- investigating Apr 16, 2026, 11:42 PM UTC
We are currently investigating reports of an issue affecting vault & review tables. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- monitoring Apr 16, 2026, 11:49 PM UTC
We have implemented mitigations for the issue affecting Vault review tables and are now monitoring the situation to ensure stability.
- monitoring Apr 17, 2026, 12:07 AM UTC
We have implemented mitigations for the issue affecting Vault review tables. At this time, the impact is limited to customers in the Canada region who may experience delays or issues with review tables generating.
- resolved Apr 17, 2026, 12:42 AM UTC
The issue affecting Vault review tables has been fully resolved. All systems are now operational. Thank you for your patience.
Minor April 14, 2026 Latency Issues Affecting Document Processing 1h 26m Assistant - US, Vault - US, Microsoft Add-ins - US
Started Apr 14, 2026, 04:19 PM UTC· resolved Apr 14, 2026, 05:46 PM UTC
- investigating Apr 14, 2026, 04:19 PM UTC
We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- resolved Apr 14, 2026, 05:46 PM UTC
The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience.
Minor April 2, 2026 INC-341 49m Assistant - US, Vault - US, Microsoft Add-ins - US
Started Apr 02, 2026, 05:57 PM UTC· resolved Apr 02, 2026, 06:46 PM UTC
- investigating Apr 02, 2026, 05:57 PM UTC
Some users may be experiencing degraded performance within Harvey. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- resolved Apr 02, 2026, 06:46 PM UTC
The issue preventing some US users from accessing has been fully resolved. All systems are now operational. Thank you for your patience.
Minor March 23, 2026 Latency in the EU Instance affecting Assistant and Vault 46m Vault - EU, Assistant - EU, Assistant - US, Vault - US
Started Mar 23, 2026, 03:34 PM UTC· resolved Mar 23, 2026, 04:21 PM UTC
- investigating Mar 23, 2026, 03:34 PM UTC
We are currently investigating reports of an slowness affecting Vault and Assistant in our EU instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- investigating Mar 23, 2026, 03:52 PM UTC
We are currently investigating reports of slowness affecting a small number of files when using Vault or Assistant in our EU Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- resolved Mar 23, 2026, 04:21 PM UTC
The issue causing slowness in the EU instance has been fully resolved. All systems are now operational. Thank you for your patience.
Minor March 16, 2026 Extreme Slowness in the US Instance 4h 27m Assistant - US, Vault - US, Microsoft Add-ins - US
Started Mar 16, 2026, 02:54 PM UTC· resolved Mar 16, 2026, 07:21 PM UTC
- investigating Mar 16, 2026, 02:54 PM UTC
We are currently investigating reports of an issue affecting the loading speed in the US Instance. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.
- identified Mar 16, 2026, 04:10 PM UTC
The issue affecting US instance load slowness has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress.
- monitoring Mar 16, 2026, 05:15 PM UTC
The issue affecting US Instance slowness has been resolved, and we are now monitoring the situation to ensure stability. We will provide further updates if necessary.
- resolved Mar 16, 2026, 07:21 PM UTC
The issue affecting US processing times has been fully resolved. All systems are now operational. Thank you for your patience.
Major January 22, 2026 Passcode Authentication Issue 1h 55m
Started Jan 22, 2026, 08:26 PM UTC· resolved Jan 22, 2026, 10:22 PM UTC
No vendor updates were posted for this incident.
Minor January 20, 2026 Intermittent Editing and Playbook Experience Issues in Harvey for Microsoft Word 4h 29m
Started Jan 20, 2026, 10:47 PM UTC· resolved Jan 21, 2026, 03:17 AM UTC
No vendor updates were posted for this incident.
Major November 5, 2025 Doc Processing Issues in Vault (EU) 2h 33m
Started Nov 05, 2025, 03:29 PM UTC· resolved Nov 05, 2025, 06:03 PM UTC
No vendor updates were posted for this incident.
Major November 4, 2025 Document Processing in Vault 52m
Started Nov 04, 2025, 06:13 PM UTC· resolved Nov 04, 2025, 07:05 PM UTC
No vendor updates were posted for this incident.
Major October 29, 2025 Document Viewing Issue 1h 1m
Started Oct 29, 2025, 06:26 PM UTC· resolved Oct 29, 2025, 07:27 PM UTC
No vendor updates were posted for this incident.
Critical October 29, 2025 Microsoft Add-Ins ( intermittent issues )-Azure outage 7h 25m
Started Oct 29, 2025, 05:11 PM UTC· resolved Oct 30, 2025, 12:37 AM UTC
No vendor updates were posted for this incident.
Notice October 29, 2025 Partial Service Disruption: Investigating Issues with logins (passwordless code) 1h 34m
Started Oct 29, 2025, 04:33 PM UTC· resolved Oct 29, 2025, 06:08 PM UTC
No vendor updates were posted for this incident.
Major October 9, 2025 Microsoft - Internet Provider Outage 11m
Started Oct 09, 2025, 06:49 PM UTC· resolved Oct 09, 2025, 07:01 PM UTC
No vendor updates were posted for this incident.