Harvey incident

AU Region - File Uploads & Semantic Search Degraded

Resolved after 4 hours 14 minutes, affecting Assistant - AU and Microsoft Add-ins - AU and 1 more, on June 3, 2026.

resolved Jun 03, 2026, 06:11 AM UTC

The issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience.

Started
Jun 03, 2026, 01:56 AM UTC
Resolved
Jun 03, 2026, 06:11 AM UTC
Duration
4h 14m
Detected by Pingoru
Jun 03, 2026, 01:56 AM UTC

Affected components

Assistant - AUMicrosoft Add-ins - AUVault - AU

Update timeline

  1. investigating Jun 03, 2026, 01:56 AM UTC

    We are currently investigating an issue affecting file uploads and semantic search in the AU region. Uploading new documents and search queries relying on embeddings are impacted. Our team is actively working to restore full service and will provide updates as soon as possible.

  2. identified Jun 03, 2026, 03:44 AM UTC

    The issue affecting file uploads and semantic search in the AU region has been identified. Our team is actively working on a solution to resolve the issue. We will continue to update you on progress.

  3. resolved Jun 03, 2026, 06:11 AM UTC

    The issue affecting file uploads and semantic search in the AU region has been fully resolved. All systems are now operational. Thank you for your patience.

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