Harvey incident

Latency Issues Affecting Document Processing

Resolved after 1 hour 26 minutes, affecting Assistant - US and Vault - US and 1 more, on April 14, 2026.

resolved Apr 14, 2026, 05:46 PM UTC

The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience.

Started
Apr 14, 2026, 04:19 PM UTC
Resolved
Apr 14, 2026, 05:46 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 14, 2026, 04:19 PM UTC

Affected components

Assistant - USVault - USMicrosoft Add-ins - US

Update timeline

  1. investigating Apr 14, 2026, 04:19 PM UTC

    We are currently investigating reports of latency issues affecting document processing. Our team is working to identify the root cause, and we will provide updates as soon as we have more information.

  2. resolved Apr 14, 2026, 05:46 PM UTC

    The issue affecting document processing latency has been fully resolved. All systems are now operational. Thank you for your patience.

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