HappyCo Outage History

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Pingoru has recorded 51 incidents for HappyCo: 30 in the last 12 months and 7 in the last 90 days.

Source: status.happyco.com

51incidents recorded
30last 12 months
7last 90 days
9 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking HappyCo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026429 of 720 (4%)
May 202611 of 744 (0%)
June 2026227 of 720 (4%)
July 2026918 of 744 (2%)
August 202611 of 744 (0%)
September 2026124 of 720 (3%)
October 202600 of 593 (0%)

Incidents, newest first

Major November 18, 2025 Service Interruption 6h 41m Management Portal and Report Access, Email Service, Happy Force

Started Nov 18, 2025, 02:40 PM UTC· resolved Nov 18, 2025, 09:22 PM UTC

  1. investigating Nov 18, 2025, 02:40 PM UTC

    We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.

  2. identified Nov 18, 2025, 03:10 PM UTC

    An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI. At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST). This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations.

  3. monitoring Nov 18, 2025, 03:35 PM UTC

    We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider.

  4. monitoring Nov 18, 2025, 05:44 PM UTC

    Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health.

  5. resolved Nov 18, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025 Residents are not being transferred to Happy Force after hours when they call the emergency number 39m Happy Force

Started Nov 18, 2025, 02:14 PM UTC· resolved Nov 18, 2025, 02:54 PM UTC

  1. investigating Nov 18, 2025, 02:14 PM UTC

    We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.

  2. identified Nov 18, 2025, 02:35 PM UTC

    There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well.

  3. monitoring Nov 18, 2025, 02:53 PM UTC

    Cloudfare has stated that their issue has been resolved and we are currently monitoring our services.

  4. resolved Nov 18, 2025, 02:54 PM UTC

    This issue has been resolved.

Read the full incident report →

Major November 13, 2025 Community Broadcast messages not sending. 6h 44m Management Portal and Report Access

Started Nov 13, 2025, 08:12 PM UTC· resolved Nov 14, 2025, 02:56 AM UTC

  1. investigating Nov 13, 2025, 08:12 PM UTC

    We are investigating an issue that may prevent Community Broadcast messages from being delivered.

  2. identified Nov 13, 2025, 10:08 PM UTC

    We've identified the issue and working to implement a fix.

  3. identified Nov 14, 2025, 12:02 AM UTC

    Our team is still implementing the fix and progressing toward full restoration.

  4. identified Nov 14, 2025, 02:13 AM UTC

    We're still working on implement a fix for this.

  5. resolved Nov 14, 2025, 02:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Emergency Calls are unable to be answered via Call Complete 2h 51m

Started Oct 20, 2025, 10:29 AM UTC· resolved Oct 20, 2025, 01:21 PM UTC

  1. investigating Oct 20, 2025, 10:29 AM UTC

    Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.

  2. investigating Oct 20, 2025, 11:00 AM UTC

    Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report.

  3. monitoring Oct 20, 2025, 11:18 AM UTC

    Incoming calling has been fully restored. We are monitoring systems for any further anomalies.

  4. monitoring Oct 20, 2025, 11:58 AM UTC

    All functionality is confirmed restored. We are continuing to monitor.

  5. resolved Oct 20, 2025, 01:21 PM UTC

    Our operators continue to confirm successful resolution; marking incident resolved.

Read the full incident report →

Notice October 14, 2025 Yardi service outage in resident portal (Yuhu) 4h 58m

Started Oct 14, 2025, 10:46 PM UTC· resolved Oct 15, 2025, 03:45 AM UTC

  1. identified Oct 14, 2025, 10:46 PM UTC

    All Yardi connections in the resident portal (Yuhu) are failing. A fix has been identified and will be rolled out shortly.

  2. resolved Oct 15, 2025, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 14, 2025 Optigohappy unavailable 59m

Started Oct 14, 2025, 09:07 PM UTC· resolved Oct 14, 2025, 10:07 PM UTC

  1. investigating Oct 14, 2025, 09:07 PM UTC

    We are currently investigating users being unable to access optigohappy.com

  2. monitoring Oct 14, 2025, 09:20 PM UTC

    We've applied a fix and are monitoring.

  3. resolved Oct 14, 2025, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025 System Performance is Degraded 2h 27m Management Portal and Report Access

Started Oct 07, 2025, 07:34 PM UTC· resolved Oct 07, 2025, 10:02 PM UTC

  1. investigating Oct 07, 2025, 07:34 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 07, 2025, 07:34 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 07, 2025, 08:11 PM UTC

    We have identified slowness within the Tasks application due to increased database activity and are working to implement a fix.

  4. identified Oct 07, 2025, 08:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 07, 2025, 09:32 PM UTC

    We have implemented a fix to improve database performance and are actively monitoring application performance. Initial measurements report a return to standard operating thresholds.

  6. resolved Oct 07, 2025, 10:02 PM UTC

    The fix implemented properly resolved database slowness; all systems are fully operational.

Read the full incident report →

Notice September 9, 2025 Hub and Asset Management are down 1h 31m HappyCo Website

Started Sep 09, 2025, 11:03 PM UTC· resolved Sep 10, 2025, 12:35 AM UTC

  1. investigating Sep 09, 2025, 11:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 09, 2025, 11:25 PM UTC

    The issue seems resolved but we continue to monitor the situation.

  3. monitoring Sep 09, 2025, 11:27 PM UTC

    Service has been restored and we continuing to monitor.

  4. resolved Sep 10, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 16, 2025 Call Complete Down 1d 7h

Started Aug 16, 2025, 07:31 PM UTC· resolved Aug 18, 2025, 02:35 AM UTC

  1. investigating Aug 16, 2025, 08:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 16, 2025, 10:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2025, 02:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025 Task Jobs down 5h 29m Management Portal and Report Access, Mobile Sync

Started Aug 04, 2025, 05:31 PM UTC· resolved Aug 04, 2025, 11:01 PM UTC

  1. investigating Aug 04, 2025, 05:31 PM UTC

    Task assignment notifications might be delayed. We are currently investigating this issue.

  2. investigating Aug 04, 2025, 07:01 PM UTC

    We’re seeing reduced performance for Tasks assignments right now. Engineering has improved performance and is now investigating the root cause.

  3. investigating Aug 04, 2025, 07:42 PM UTC

    The problem has been identified. We’re remediating and are monitoring.

  4. monitoring Aug 04, 2025, 10:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 04, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025 Widespread Errors 4h 37m HappyCo Website, Management Portal and Report Access, Mobile Sync, Happy Insights and 2 more

Started Jul 21, 2025, 04:12 PM UTC· resolved Jul 21, 2025, 08:50 PM UTC

  1. investigating Jul 21, 2025, 04:12 PM UTC

    We are currently investigating reports of widespread errors across the platform.

  2. monitoring Jul 21, 2025, 05:29 PM UTC

    We have implemented some adjustments to address a performance issue. Currently all systems showing healthy operation. We are actively monitoring the situation.

  3. monitoring Jul 21, 2025, 06:14 PM UTC

    We are continuing to monitor systems but all indicators show systems have fully recovered. We have increased job processing for PMS syncs to work through the backlong; job queues have returned to expected levels.

  4. resolved Jul 21, 2025, 08:50 PM UTC

    During our monitoring period of 2.5 hours, all systems have continued to perform as expected. All systems are fully operational.

Read the full incident report →

Major June 24, 2025 Unable to load location list on mobile for more than one property 12h 16m Mobile Sync

Started Jun 24, 2025, 11:29 PM UTC· resolved Jun 25, 2025, 11:46 AM UTC

  1. investigating Jun 24, 2025, 11:29 PM UTC

    We are currently investigating this issue.

  2. identified Jun 24, 2025, 11:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 25, 2025, 12:12 AM UTC

    Our technical team has confirmed that the location list will work if you select only one property. We are implementing a fix for the underlying issue for multiple property selection.

  4. identified Jun 25, 2025, 01:33 AM UTC

    We have further narrowed down the issue to only occurring if you have multiple properties selected in the app when attempting to create a work order or inspection. By using the single property selector before attempting to create a work order or inspection, you will be able to avoid the issue. The underlying issue has been identified and a fix is being implemented in an updated version of the Happy Property Maintenance App. We will provide an update when the new version of the App is available for download.

  5. resolved Jun 25, 2025, 11:46 AM UTC

    An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.

Read the full incident report →

Critical June 12, 2025 Potential service disruption - Reporting 5h 36m Happy Insights

Started Jun 12, 2025, 07:04 PM UTC· resolved Jun 13, 2025, 12:40 AM UTC

  1. identified Jun 12, 2025, 07:04 PM UTC

    An upstream outage in our cloud services provider is causing an interruption in reporting and report generation. We are monitoring.

  2. identified Jun 12, 2025, 07:46 PM UTC

    Service Alert: Ongoing Google Cloud Outage Impacting HappyCo Incident Overview We’re currently tracking a major outage affecting Google Cloud services, which began on June 12, 2025. Since certain HappyCo features depend on Google Cloud infrastructure, some users may be experiencing problems such as issues with Task Attachments. Current Situation According to Google, this is a global issue tied to Google’s Identity and Access Management systems. As a result, multiple services—HappyCo included—are facing widespread performance interruptions. Businesses worldwide are being impacted by this service degradation. How to Stay Informed To track developments, you can refer to the following resources: HappyCo Status Page: https://status.happyco.com/ Google Cloud Status Dashboard: https://status.cloud.google.com/

  3. monitoring Jun 12, 2025, 10:22 PM UTC

    GCP is reporting restoration of most services. Errors and issues in HappyCo appear resolved. We will continue to monitor.

  4. resolved Jun 13, 2025, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2025 Intermittent issues loading inspections and tasks on the HappyCo mobile app 2h 7m Mobile Sync

Started Jun 05, 2025, 09:07 PM UTC· resolved Jun 05, 2025, 11:15 PM UTC

  1. investigating Jun 05, 2025, 09:07 PM UTC

    We are currently investigating this issue.

  2. identified Jun 05, 2025, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2025, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2025 Intermittent Failures 1h 32m Management Portal and Report Access, Happy Insights, Integrations, Email Service

Started Apr 15, 2025, 06:59 PM UTC· resolved Apr 15, 2025, 08:32 PM UTC

  1. investigating Apr 15, 2025, 06:59 PM UTC

    We are currently investigating reports of intermittent errors and failed page loading.

  2. monitoring Apr 15, 2025, 08:01 PM UTC

    All services are operational. We are investigating potential DNS issues.

  3. resolved Apr 15, 2025, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 10, 2025 Due Diligence Service Requests are Delayed 1d 2h Management Portal and Report Access

Started Apr 10, 2025, 10:39 PM UTC· resolved Apr 12, 2025, 01:29 AM UTC

  1. investigating Apr 10, 2025, 10:39 PM UTC

    Due Diligence Service Requests are not moving into HappyCo’s ticket queue. This may delay our response to customer Due Diligence requests. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.

  2. investigating Apr 10, 2025, 10:46 PM UTC

    Standard requests should be sent to [email protected] and include the DD Order name during this delay. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.

  3. monitoring Apr 11, 2025, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2025, 01:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025 Yardi Integration Service Outage 3h 54m Integrations

Started Apr 01, 2025, 02:08 PM UTC· resolved Apr 01, 2025, 06:02 PM UTC

  1. investigating Apr 01, 2025, 02:08 PM UTC

    The Yardi license we use to perform data syncs (data import and export) has expired, resulting in no data transfer. No other PMS integrations are impacted. We have escalated to Yardi's customer support and are currently working with their support team to resolve the license issue. Once we have resolved the license expiration, we will initiate a re-sync of all data.

  2. identified Apr 01, 2025, 02:57 PM UTC

    We have received an updated license from Yardi and preparing a deploy with the new value. After we have released the new license, we will initiate a sync of all data.

  3. monitoring Apr 01, 2025, 04:04 PM UTC

    We have deployed the updated Yardi license and verified our two-way Yardi integration is online and syncing as expected. We're now working through accelerating the data sync process to ensure data is back to immediate push and 15-minute pull.

  4. monitoring Apr 01, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 01, 2025, 06:02 PM UTC

    We have accelerated import and export jobs to catch up to a successful state across all queues, with a high rate of success. With the license in place, confirmed bidirectional data sync, and jobs caught up, we are marking this issue resolved.

Read the full incident report →

Notice March 20, 2025 Issues with Work Assignment Board 18h 54m HappyCo Website

Started Mar 20, 2025, 07:57 PM UTC· resolved Mar 21, 2025, 02:51 PM UTC

  1. investigating Mar 20, 2025, 07:57 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2025, 08:43 PM UTC

    We have found the cause for the issue and are working on deploying a solution.

  3. investigating Mar 20, 2025, 09:07 PM UTC

    The issue is now resolved

  4. monitoring Mar 20, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 21, 2025, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 4, 2025 Investigating intermittent degraded performance 4h 55m Management Portal and Report Access, Email Service

Started Mar 04, 2025, 04:19 PM UTC· resolved Mar 04, 2025, 09:15 PM UTC

  1. investigating Mar 04, 2025, 04:19 PM UTC

    We are investigating possible performance degradation in some services.

  2. investigating Mar 04, 2025, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2025, 05:31 PM UTC

    Services are recovering and we are continuing to monitor system health.

  4. monitoring Mar 04, 2025, 06:33 PM UTC

    We are working on restoring interrupted services.

  5. monitoring Mar 04, 2025, 07:12 PM UTC

    Applications and services are restored and being monitored. Task-related emails are suspended. We are working to quickly restore service.

  6. monitoring Mar 04, 2025, 09:09 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 04, 2025, 09:15 PM UTC

    Systems are restored and healthy. We are continuing to monitor.

Read the full incident report →

Major March 3, 2025 Production Issues with Property 3h 12m Management Portal and Report Access

Started Mar 03, 2025, 04:55 PM UTC· resolved Mar 03, 2025, 08:07 PM UTC

  1. investigating Mar 03, 2025, 04:55 PM UTC

    We are currently investigating an issue impacting Property related features (e.g. Property Selector).

  2. monitoring Mar 03, 2025, 05:37 PM UTC

    Services are restoring and we are monitoring.

  3. monitoring Mar 03, 2025, 06:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025 Property provisioning unavailable 3h 40m HappyCo Website

Started Feb 27, 2025, 08:46 PM UTC· resolved Feb 28, 2025, 12:26 AM UTC

  1. investigating Feb 27, 2025, 08:46 PM UTC

    Property provisioning is currently unavailable. We are investigating and will provide an update shortly.

  2. monitoring Feb 27, 2025, 09:07 PM UTC

    We have identified the cause and applied a fix. We are monitoring the results.

  3. resolved Feb 28, 2025, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →