Resolved after 2 hours 27 minutes, affecting Management Portal and Report Access, on October 7, 2025.
The fix implemented properly resolved database slowness; all systems are fully operational.
Affected components
Update timeline
- investigating Oct 07, 2025, 07:34 PM UTC
We are currently investigating this issue.
- investigating Oct 07, 2025, 07:34 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2025, 08:11 PM UTC
We have identified slowness within the Tasks application due to increased database activity and are working to implement a fix.
- identified Oct 07, 2025, 08:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2025, 09:32 PM UTC
We have implemented a fix to improve database performance and are actively monitoring application performance. Initial measurements report a return to standard operating thresholds.
- resolved Oct 07, 2025, 10:02 PM UTC
The fix implemented properly resolved database slowness; all systems are fully operational.
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