Resolved after 1 day 2 hours, affecting Management Portal and Report Access, on April 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 10, 2025, 10:39 PM UTC
Due Diligence Service Requests are not moving into HappyCo’s ticket queue. This may delay our response to customer Due Diligence requests. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.
- investigating Apr 10, 2025, 10:46 PM UTC
Standard requests should be sent to [email protected] and include the DD Order name during this delay. Once the connection is restored, all delayed Due Diligence Service Requests will be re-synced with our ticketing system.
- monitoring Apr 11, 2025, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 12, 2025, 01:29 AM UTC
This incident has been resolved.
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