HappyCo incident
Unable to load location list on mobile for more than one property
Resolved after 12 hours 16 minutes, affecting Mobile Sync, on June 24, 2025.
An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.
Affected components
Update timeline
- investigating Jun 24, 2025, 11:29 PM UTC
We are currently investigating this issue.
- identified Jun 24, 2025, 11:52 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 25, 2025, 12:12 AM UTC
Our technical team has confirmed that the location list will work if you select only one property. We are implementing a fix for the underlying issue for multiple property selection.
- identified Jun 25, 2025, 01:33 AM UTC
We have further narrowed down the issue to only occurring if you have multiple properties selected in the app when attempting to create a work order or inspection. By using the single property selector before attempting to create a work order or inspection, you will be able to avoid the issue. The underlying issue has been identified and a fix is being implemented in an updated version of the Happy Property Maintenance App. We will provide an update when the new version of the App is available for download.
- resolved Jun 25, 2025, 11:46 AM UTC
An updated version of the Happy Property Maintenance App has been released to iOS and Android stores. Update your App to resolve any remaining issues.
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