GuestPoint incident
Slow Responses on GuestPoint Cloud
Resolved after 3 hours 33 minutes, on August 27, 2026.
The system performance remains normal apart from an issue with re-opened accounts. We are closing this incident, but separately investigating this particular issue.
Update timeline
- investigating Aug 27, 2026, 10:41 PM UTC
We are investigating very slow responses in the Cloud environment this morning.
- investigating Aug 27, 2026, 11:26 PM UTC
Responsiveness should be improved now. We are continuing to monitor closely.
- investigating Aug 28, 2026, 12:14 AM UTC
We are aware that performance is still suffering and we are continuing to work on it. Please note that this issue is not related in any way to the software release yesterday.
- monitoring Aug 28, 2026, 12:50 AM UTC
Operations have now returned to normal, with a known exception being the re-opened accounts screen which we continue to investigate.
- resolved Aug 28, 2026, 02:33 AM UTC
The system performance remains normal apart from an issue with re-opened accounts. We are closing this incident, but separately investigating this particular issue.
Your product runs on more than GuestPoint
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services