GuestPoint Outage History

GuestPoint is up right now

Pingoru has recorded 5 incidents for GuestPoint: 5 in the last 12 months and 1 in the last 90 days.

Source: statuspage.guestpoint.com

5incidents recorded
5last 12 months
1last 90 days
6 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking GuestPoint in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026119 of 720 (3%)
May 202600 of 744 (0%)
June 202635 of 720 (1%)
July 202600 of 744 (0%)
August 202614 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 547 (0%)

Incidents, newest first

Minor August 27, 2026 Slow Responses on GuestPoint Cloud 3h 33m

Started Aug 27, 2026, 10:41 PM UTC· resolved Aug 28, 2026, 02:15 AM UTC

  1. investigating Aug 27, 2026, 10:41 PM UTC

    We are investigating very slow responses in the Cloud environment this morning.

  2. investigating Aug 27, 2026, 11:26 PM UTC

    Responsiveness should be improved now. We are continuing to monitor closely.

  3. investigating Aug 28, 2026, 12:14 AM UTC

    We are aware that performance is still suffering and we are continuing to work on it. Please note that this issue is not related in any way to the software release yesterday.

  4. monitoring Aug 28, 2026, 12:50 AM UTC

    Operations have now returned to normal, with a known exception being the re-opened accounts screen which we continue to investigate.

  5. resolved Aug 28, 2026, 02:33 AM UTC

    The system performance remains normal apart from an issue with re-opened accounts. We are closing this incident, but separately investigating this particular issue.

Read the full incident report →

Minor June 26, 2026 Lumpy response times for GuestPoint Cloud 3h 11m

Started Jun 26, 2026, 03:44 AM UTC· resolved Jun 26, 2026, 06:56 AM UTC

  1. monitoring Jun 26, 2026, 03:44 AM UTC

    GuestPoint Cloud server is currently experiencing periodic slow responses. Technical staff have identified the cause and are working on the issue.

  2. resolved Jun 26, 2026, 06:53 AM UTC

    Response times are returning to normal. Our sincere apologies for the inconvenience. We will continue to monitor the situation. It appears that the issue was the result of archiving a large amount of obsolete data that happened last night as part of our ongoing program to improve performance. This unfortunately and unexpectedly caused our database engine to regularly choose sub-optimal ways of retrieving data, causing it to become extremely busy. We have completed a process to get the system to renew the information it uses when deciding the best way to find data.

  3. resolved Jun 26, 2026, 07:07 AM UTC

Read the full incident report →

Minor June 10, 2026 Availability Updates not going through for GuestPoint Premium / Su 36m

Started Jun 10, 2026, 06:35 AM UTC· resolved Jun 10, 2026, 07:12 AM UTC

  1. investigating Jun 10, 2026, 06:35 AM UTC

    Availability updates are currently returning errors from Su. Su support have been informed and are investigating. Reservation collection is not affected.

  2. resolved Jun 10, 2026, 07:12 AM UTC

    Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.

Read the full incident report →

Minor June 2, 2026 Issues updating availability and rates to Guestpoint Premium/Su 1h 33m

Started Jun 02, 2026, 04:18 AM UTC· resolved Jun 02, 2026, 05:51 AM UTC

  1. investigating Jun 02, 2026, 04:18 AM UTC

    When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.

  2. investigating Jun 02, 2026, 04:28 AM UTC

    Note that reservation collection is also impacted.

  3. investigating Jun 02, 2026, 04:54 AM UTC

    Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.

  4. monitoring Jun 02, 2026, 05:22 AM UTC

    Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.

  5. resolved Jun 02, 2026, 05:51 AM UTC

    The issue has been resolved and all communication is OK now.

Read the full incident report →

Major April 19, 2026 Major Outage detected on status page 18h 35m Overall

Started Apr 19, 2026, 08:50 PM UTC· resolved Apr 20, 2026, 03:26 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →